Help
support@dubiv.com · 800-DUBIV
What is free?
Your first exterior wash through the Dubiv app is AED 0. You get that wash at your address, then you decide whether to keep using us. Later exterior washes and every other service follow the menu. One complimentary wash per account.
Do I need to meet the crew?
Not for exterior-only jobs. Share the pin, bay, and any access notes. Interior work needs the cabin unlocked or keys arranged.
When can I book?
Monday to Saturday: 9 am to 10 pm. Sunday is closed. Extreme heat or night jobs are moved to the next open slot.
How do I pay?
Cash after the wash. There is no card or Apple Pay checkout in the app. The account stays on your phone — no number or password. A free first exterior wash needs a confirmed booking.
Can I cancel?
Yes, until the crew is en route. After that, contact support.
Several cars?
Order for multiple vehicles in one booking, or save them on the account. Glow plans cover two or three cars depending on the tier.
Who washes the car?
A Dubiv crew member who has completed our training. We do not send untrained washers. You can save a favourite after a job; we assign them when they are in range.
Favourite crew?
Save a trained crew member after a job. We assign them when they are in range.
Where do I download?
Open the live preview at https://dubiv.work/app/ — same first-wash offer. App Store and Google Play listings follow when the apps ship.